Question 1

How do I place an order?

Accepted Answer

Browse our collection, select your preferred size and color, add items to your cart, and proceed to checkout. You can pay securely using UPI, credit/debit cards, net banking, or digital wallets through our Razorpay payment gateway.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, Paytm), net banking from all major banks, and popular digital wallets. All transactions are processed securely through Razorpay with SSL encryption.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days across India. Express delivery is available for 2-3 business days at an additional charge of ₹149. Orders above ₹999 qualify for free standard shipping. Delivery timelines may vary for remote locations.

Question 4

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email and SMS. You can also track your order in real-time from the Orders section in your account dashboard. Tracking updates are provided at each stage of delivery.

Question 5

What is your return policy?

Accepted Answer

We offer a 7-day return window from the date of delivery. Items must be unused, unwashed, unworn, and in their original packaging with all tags attached. To initiate a return, go to your Orders page and select the item you wish to return. Non-returnable items include innerwear, customized products, and items with removed tags.

Question 6

How are refunds processed?

Accepted Answer

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund is credited to your original payment method. For COD orders, refunds are processed via bank transfer. You will receive email confirmation once the refund is initiated.

Question 7

Can I exchange an item for a different size or color?

Accepted Answer

Yes, we offer exchanges for different sizes or colors subject to availability. Exchange requests follow the same 7-day window as returns. Initiate an exchange from your Orders page and select the preferred size or color.

Question 8

Can I cancel my order?

Accepted Answer

Orders can be cancelled before they are shipped at no charge. Once an order has been shipped, cancellation is not possible. You will need to wait for delivery and then initiate a return. To cancel, go to your Orders page and select the cancel option.

Question 9

Do you offer international shipping?

Accepted Answer

Currently, we ship only within India. We are actively working on expanding to international markets. Subscribe to our newsletter to be notified when international shipping becomes available.

Question 10

How do I earn and redeem loyalty points?

Accepted Answer

You earn loyalty points on every purchase automatically. Points accumulate in your account and can be redeemed for discounts on future orders. Check the Rewards section in your account for your current points balance, tier status, and available rewards.

Question 11

Are the product colors accurate?

Accepted Answer

We make every effort to display product colors as accurately as possible. However, slight variations may occur due to screen settings, lighting conditions during photography, and the handcrafted nature of our products. Each piece is unique and may have minor variations that add to its character.

Question 12

How do I care for my garments?

Accepted Answer

Care instructions are provided on the product label and product page. Generally, we recommend dry cleaning for silk and heavily embroidered items, gentle hand wash for cotton and linen, and storing garments in a cool, dry place away from direct sunlight to preserve colors and fabric quality.

Question 13

Is my personal information secure?

Accepted Answer

Yes, we take data security seriously. All transactions are encrypted with SSL/TLS. We use PCI-DSS compliant payment processing through Razorpay. Your personal data is stored securely and never shared with third parties for marketing purposes. Read our Privacy Policy for complete details.

Question 14

How do I contact customer support?

Accepted Answer

You can reach our customer support team via email at support@harmoniathreads.com. Our team responds within 48 business hours. For order-specific queries, please include your order number for faster resolution.

Question 15

Do you offer gift wrapping?

Accepted Answer

Yes, gift wrapping is available for select products at checkout. Premium gift packaging includes a decorative box, tissue paper, and a personalized message card. Gift wrapping charges vary by product size.

Question 16

What if I receive a damaged or defective item?

Accepted Answer

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free return pickup and send a replacement or process a full refund at your preference. Quality issues are handled on priority.

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