1. Introduction
This Privacy Policy describes how Harmonia Threads ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website, create an account, or make a purchase. By using our services, you consent to the practices described in this policy.
2. Information We Collect
Personal Information: Full name, email address, phone number, shipping and billing addresses, and payment details provided during account registration or checkout.
Account Information: Login credentials, order history, wishlist items, and saved preferences.
Automatically Collected Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs through cookies and similar technologies.
Transaction Data: Purchase history, payment method details (we do not store full card numbers), order amounts, and refund records.
3. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders, including shipping and delivery notifications
- Manage your account and provide customer support
- Send order confirmations, shipping updates, and delivery notifications via email and SMS
- Personalize your shopping experience with product recommendations
- Process returns, refunds, and exchanges
- Send promotional communications (only with your explicit consent)
- Detect and prevent fraud, unauthorized access, and other security threats
- Comply with legal obligations and resolve disputes
- Improve our website, products, and services through analytics
4. Data Sharing and Disclosure
We share your information only with:
- Payment Processors: Razorpay for secure payment processing
- Shipping Partners: Courier services for order delivery and tracking
- Cloud Infrastructure: Hosting and database services for website operation
- Communication Services: Email and SMS providers for transactional notifications
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage of sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data on a need-to-know basis
- Secure payment processing through PCI-DSS compliant payment gateways
6. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and shopping cart
- Remember your preferences and login status
- Analyze website traffic and usage patterns
- Improve website performance and user experience
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at privacy@harmoniathreads.com.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are retained for a minimum of 5 years as required by applicable tax and commercial laws. You may request account deletion at any time.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Amazon Marketplace Data
When you purchase our products through the Amazon marketplace, we receive order information from Amazon through the Amazon Selling Partner API (SP-API), using our own authorized Amazon seller credentials. This may include your name, shipping address, phone number, and order details ("Amazon Information").
Collection: We obtain Amazon Information only from Amazon's SP-API — we do not purchase or acquire it from any other source.
Use: Amazon Information is used solely to process, fulfill, ship, and deliver your Amazon order and to provide related customer support. We never use it for marketing, advertising, or profiling.
Sharing: We share Amazon Information only with the shipping carrier assigned to deliver your order and with our cloud infrastructure provider (Amazon Web Services) that hosts our systems. We never sell it or share it with any other third party.
Storage & Security: Amazon Information is transmitted only over encrypted (TLS) connections and stored encrypted at rest with restricted, need-to-know access.
Retention & Disposal: We retain Amazon Information only as long as necessary to fulfill the order and to meet legal or tax obligations, after which it is securely deleted or anonymized.
Compliance: Our handling of Amazon Information complies with the Amazon Acceptable Use Policy and Data Protection Policy. Security incidents involving Amazon Information are reported to Amazon within 24 hours of detection.
12. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable data protection regulations. Any disputes shall be subject to the exclusive jurisdiction of courts in India.
13. Contact Us
For privacy-related inquiries or requests:
Email: privacy@harmoniathreads.com
Response Time: Within 48 business hours
